Casting is notably diverse with voices like Latina Stephanie Beatriz as Vaggie, Asian-American Kimiko Glenn as Niffty, and Black Keith David as Husk, aligning with a multicolored demon cast in Hell. Creator Vivienne Medrano emphasizes diversity and inclusion in interviews, contributing to the show's exuberant queer appeal.

While the core premise revolves around Charlie's redemption hotel challenging Heaven's exterminations rather than explicit identity politics, queer relationships and identities prominently shape character arcs, emotional beats, and fan reception. Some audience segments label it 'woke' for the queer overload and perceived anti-religious twists, with minor backlash citing it as pandering to 'gay theater kids,' though it lacks overt lectures, systemic oppression narratives, or source-material alterations, and enjoys broad success without major 'go woke go broke' fallout.